Effective Date: May 17, 2026 | Last Updated: October 14, 2026
1. Introduction & Identity
This Privacy Policy explains how LegalDraft Technologies LLC ("we," "us," or "our") collects, uses, discloses, and protects your information when you use PetTrust.io, including our web application, PetTrust.io document tools, PetTrust Help, and the optional care-notes organizer (collectively, the "Services").
Our Services provide self-help pet-care planning and state-specific pet-trust packets for states currently supported by the product. By using the Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Personal identification: name, address, email address, and phone number if provided
- Pet-care planning data: pet details, caregiver/trustee/enforcer names, care instructions, funding choices, and other answers you enter to generate your packet. While you work, these answers stay in your browser on your device.
- Checkout summary: when you continue to checkout we record your name, email address and phone number (to deliver your purchase and your sign-in link) with a short summary — your state, how many pets you have and their species. Your full questionnaire is not sent with it.
- Saved answers (optional): if you keep “Save my answers to my Vault” ticked, the answers you entered are stored encrypted (AES-256-GCM, with a key held in a separate secrets vault, never alongside the answers) — the copy that lets you download your kit again and the copy your Vault uses to carry your questionnaire to your other devices. You can edit the answers or delete them from your Vault at any time; “Delete saved answers” removes every copy, including the one in your browser. Untick the box and your questionnaire stays only in your browser. The kit PDF itself is never stored and never emailed.
- Emergency Card email (optional): if you ask us to email the free Emergency Card you made on our homepage, we use your email address to send that one email. The pet name, caregiver name and phone number on the card are used only to write the email and are not stored. We keep your address with a count of the card emails sent to it (so the same address is not emailed over and over) and, only if you tick the reminders box, a record of that request with its exact wording. Pet-planning reminders and offers are sent only after you confirm by pressing the button in that email, and every one has a one-click unsubscribe link.
- Care notes you choose to organize: the pet-care notes you submit to the optional care-notes organizer (PetTrust Help gives fixed answers and sends nothing you type to any service)
2.2 Information Collected Automatically
- IP address: stored only as a one-way SHA-256 hash — we cannot reverse it to identify your actual IP address
- Browser type and version
- Device type and operating system
2.3 Payment Information
Payments are processed by Square, Inc. We never receive, store, or have access to your full credit card number. Square handles card data and payment processing under its own privacy and security practices. Please refer to Square's Privacy Notice (opens in a new tab) for details.
3. How We Use Your Information
- Generate PetTrust.io self-help packets based on the information you provide
- Provide PetTrust Help (fixed, pre-written product answers) and the optional care-notes organizer
- Process payments for the services you purchase
- Improve the Platform — analyze usage patterns to enhance features, performance, and user experience
- Comply with legal obligations including applicable state and federal law
- Communicate with you about your account, documents, and service updates
- Email you the Emergency Card you request and, only if you opt in and confirm, occasional pet-planning reminders and offers
4. How We Share Your Information
We share your information only with the following parties, and only as necessary to provide the Services:
- Supabase, Inc. — secure database hosting with encryption at rest and in transit
- Anthropic, PBC — AI processing for the care-notes organizer when you choose to use it
- Resend, Inc. — email delivery (access codes, sign-in links, receipts, reminders, and Emergency Card emails you request)
- Square, Inc. — payment processing
- Vercel, Inc. — web application hosting
We do NOT sell your personal data. Ever.
We do NOT share your data with marketing or advertising third parties.
We may disclose your information if required by law, court order, or government request, or to protect our rights, safety, or property.
5. Data Retention
- Checkout summary: your name, email address and phone number are kept with your order records until you request deletion, or for up to 7 years where needed for legal, tax, support, or transaction records; the state and pet summary recorded with them is cleared automatically after 90 days (daily retention job)
- Retired AI chat records: conversations from the retired Ask PetTrust chat (before September 5, 2026) are deleted automatically 90 days after their last activity by a daily retention job
- IP hash data: the one-way IP hashes used for rate limiting and security logs are automatically deleted after 73 hours by a daily retention job. One exception: a friends-and-family access code keeps a one-way hash of the first device that used it, for the life of that code, so the code cannot be shared.
- Emergency Card email: an address that never confirmed reminders is deleted 90 days after its last card email; an address that unsubscribes is deleted at the next daily run, and only the unsubscribe record is kept so it is never emailed again (daily retention job)
- Payment records: retained in accordance with Square's policies and applicable legal requirements
- Saved answers: every encrypted copy (your saved kit answers, your Vault’s questionnaire copy and any server packet snapshot) is kept while your plan is active, until you delete it from your Vault. Codes for purchased and gifted plans never expire; if a code does end (a refunded purchase, or a kit-owner code that is not renewed), its saved answers are purged automatically 90 days later (daily retention job)
- Account data: retained for the life of your account, unless you request deletion
6. Your Rights
You have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your personal data (right to be forgotten), subject to legal retention requirements
- Data export — request a portable copy of your data in a common format
- Opt out of AI processing — simply do not use the care-notes organizer; your notes are then never sent to an AI processor. Records of past organizer use can be deleted on request.
To exercise any of these rights, email us at support@pettrust.io. We will respond within 30 days.
7. Children's Privacy
The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly. If you believe a minor has provided us with personal data, please contact us at support@pettrust.io.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your data, including:
- Encryption at rest and in transit via Supabase infrastructure
- IP addresses stored as one-way SHA-256 hashes only — the original IP cannot be recovered
- Questionnaire answers encrypted with a separate key — every copy we keep (saved kit answers, your Vault’s questionnaire copy, server packet snapshots) is AES-256-GCM ciphertext; the key is held in a separate secrets vault, never with the data (a Vault copy saved before October 14, 2026 is sealed the next time its Vault is opened)
- Vault features you fill in yourself (Guardian Circle, care network, handoff plan, emergency card) are stored in our database, which is encrypted at rest by our infrastructure provider and closed to public access
- PCI-DSS compliant payment processing via Square — card data never touches our servers
- Access controls and monitoring to restrict data access to authorized personnel
- Secure hosting on Vercel's infrastructure with HTTPS enforced
No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. AI and Automated Processing
- PetTrust Help gives fixed, pre-written answers about how the product works; nothing you type there is sent to an AI service or stored. The public AI chat (Ask PetTrust) was retired on September 5, 2026; records from before then are deleted on the 90-day schedule.
- The care-notes organizer is the only AI feature: it reorganizes the pet-care notes you submit (never legal text), only when you click Organize, and you choose whether to use its version. Those notes are processed by a third-party AI infrastructure provider to produce the organized version.
- We do not use automated decision-making that produces legal effects concerning you or similarly significantly affects you.
- AI provider processing is governed by the applicable provider terms and privacy policies.
10. Cookies and Tracking
- We use localStorage (browser local storage) to keep your progress and your sign-in on your device — it is not a cookie. Its contents stay on your device except what you choose to sync: when you open your Vault, the Vault features you use and, if you keep “Save my answers to my Vault” ticked, an encrypted copy of your questionnaire are saved to your Vault so they follow you to your other devices.
- We do not use advertising trackers.
- We do not engage in cross-site tracking.
- We use Vercel Web Analytics, a privacy-friendly, cookieless analytics service provided by our hosting platform. It reports aggregate page-view and visit metrics (page path, country-level region, device and browser type) and does not use cookies, does not track you across other sites, and is never used for advertising. See Vercel's Web Analytics privacy documentation (opens in a new tab) for details.
- We do not use any other third-party analytics. If that changes, this policy will be updated accordingly.
11. State-Specific Disclosures
- The Platform provides self-help document preparation services. Use of the Platform does not create an attorney-client relationship between you and LegalDraft Technologies LLC.
- PetTrust.io pet-trust packets are generated for all 50 states and Washington, D.C., each referencing that jurisdiction's pet-trust statute; a plan covers the jurisdiction it was purchased for.
- The Platform does not sell attorney review. For legal advice specific to your situation, consult a licensed attorney of your own choosing; any attorney-client relationship is solely between you and that attorney.
12. Mobile Apps and App Stores
If you use a PetTrust mobile app, the app may collect the same categories of information described in this policy. Apple, Google, or other app-store provider privacy practices may also apply. Please review the applicable app-store provider privacy policy for information about data they collect through app distribution.
13. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on the Platform and updating the "Last Updated" date. We may also notify you by email for significant changes. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Email: support@pettrust.io
Mail:
LegalDraft Technologies LLC
100 N Federal Hwy, Ste 200
Hallandale Beach, FL 33009